Frequently Asked Questions

What is the COVID-19 Policy?
In line with the current recommendations from the Minnesota Department of Health, we are not currently requiring masks within our facility. My Jungle Gym is committed to the safety and wellness of our members, participants, staff, and Ninjas families.

Do I need to stay in the building if I’m not participating?
YES, a parent or guardian of children 17 and under is required during Open Play hours. Members are allowed to leave the facility while their children are participating in classes, at their own discretion.

What is the minimum age?
Open Play minimum age: 12 months and older can use the jungle room, rock wall room, and floor obstacles. The ninja obstacle room minimum age: 5 years old (or 4 with a participating adult).

What if my child can’t reach something?
Height and reach are important indicators of an athlete’s ability to safely engage an obstacle. Our obstacles and courses are purposefully designed to place more challenging obstacles out of reach of younger athletes. Assistance in reaching any obstacle may be provided at our coaches’ discretion. Fortunately, we have many obstacles that are perfect (and reachable) for younger participants.

What is your Dress Code?
Standard athletic wear is preferred. Shoes are required for safe participation (agility obstacles, warped walls, and general gym traversal). We recommend tennis, cross-training, or climbing/Ninja shoes. For safety reasons, NO BARE FEET. We ask that you remove hand jewelry prior to participating.

Can I use hand chalk?
Liquid chalk is welcome and available for sale in our facility. Powered chalk is not allowed due to the damage it causes to the ventilation system.

Can I bring food/drinks into the gym space?
Do not bring food or colored drinks inside the main gym floor. Water is okay. Keep bottles and phones off the floor. Keep all personal items in the cubbies provided.

How early should I arrive?
Please arrive at least 10 minutes early to each class.

Do you offer refunds?
We do not allow for refunds. However, you can adjust a time with more than 48-hour notice.

Can adults come alone?
No. You must be accompanied with children or joining a group already inside the play center, for the safety and security of the children.

NO Non-Scheduled Parties
Non-scheduled birthday parties or impromptu celebrations are not allowed. Using the party room for table decorations, birthday candle lighting, present opening, or invited guest food & beverage service, etc. is not permitted. For safety and security reasons, customer-hosted parties are not permitted.